At Tinker Store, we strive to ensure customer satisfaction with every purchase. If you encounter any issues with our products, please refer to the policy below for returns and refunds.
1. Eligibility for Returns
We accept returns and process refunds under the following conditions:
- The product is damaged or defective upon delivery.
- The product is not functioning as intended or advertised.
- The request for a return is made within 7 days of receiving the product.
2. Non-Returnable Items
The following items are not eligible for return:
- Products damaged due to misuse or improper handling.
- Products without original packaging, accessories, or proof of purchase.
- Products returned after the 7-day return window.
3. Process for Returns and Refunds
- Initiating a Return
- Contact us at tinkerstore.sales@gmail.com or call +91 91091 66366 within 7 days of receiving the product.
- Provide your order number, proof of purchase, and a clear explanation of the issue.
- Return Approval
- Once your return request is reviewed, we will notify you of the approval or rejection.
- Approved returns must be shipped back to us in their original packaging.
- Refund Process
- After receiving and inspecting the returned product, we will process your refund.
- Refunds will be issued to the original payment method within 7–10 business days.
- Return Shipping Costs
- If the return is due to a defective or damaged product, Tinker Store will cover the shipping costs.
- For other returns, the customer is responsible for return shipping charges.
4. Cancellations
- Orders can be canceled within 24 hours of placement by contacting our support team.
- If the product has already been shipped, the cancellation request will be treated as a return.
5. Replacement Policy
- If a replacement is preferred instead of a refund, please specify this during your return request.
- Replacement items will be shipped after the returned product is received and inspected.
6. Contact Information
For any questions regarding this policy, reach out to us at:
- Email: tinkerstore.sales@gmail.com
- Phone: +91 91091 66366